Frequently Asked Questions

 
What is inside the member’s area?
You will find all of the latest programs, tutorials and live customer support.
 
Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact or your money back! Simply contact us by email, by phone or through live web-chat function located in the member’s area.
 
What kind of support can I expect?
We have 3 teams offering support around the clock and 7 days a week. Once inside, you will find clear online forms where you can submit your questions, FAQ pages that answer all common issues, and, if you do not find your answers there, our support team guarantees to solve your issues on first contact or your money back! You will get clear concise answers back in record time! You can contact our technical support team by email, by phone and by using our Live Chat buttons available within the member’s area. Start by clicking here
 
Are there any additional fees?
None. Once you become a member there are no further fees for software or service. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment.
 
Can I cancel my membership?
Absolutely, if you ever become dissatisfied you may cancel at any time during the course of your membership without any further obligations.
 
Is my registration secure and confidential
Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Our registration process and payment pages are 100% secure and managed.
 
How long will it take to download a product?
Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. For an estimate of download times with a 28.8 Kbps modem, choose the Download Specs link next to each product description on the Index of Products page.
 
I thought the software was free. Why am I being asked to pay?
The software is free. You are paying for the convenience of having all of these programs in a single location, the online help, and live customer support. You will have access to this for the term of your membership.
 
How do I install your programs (what's a .ZIP file)?
Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions.

Now other files are in a compressed format called "PKZIP", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinZip. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading things off of the net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location.
 
I try to download, but all I get is a Server Error?
A couple of scenarios can cause a Server Error #500. Most common is that our servers are experiencing some temporary network problems. Normally, these problems are fixed within an hour; however, it is possible for them to go on longer.
Please contact : technical support
 
My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file.
 
I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?
This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, revealing your download directory.
 
I don't remember my password, how can I retrieve it?
The email address used when you purchased a subscription is all you need to access the website, you may use our Billing Inquiry page to retrieve a forgotten email address, or need to change your email address. The email used was also emailed to you when the purchase was made. If your email-id has ceased working and does not allow you into the members area, please contact HelpMeDownload.com by clicking here.
 
How do I contact the website administrator for the site I've subscribed to?
HelpMeDownload.com handle any questions about site content or technical issues. If you have a question please contact us by clicking here.
 
How can I access or correct my information?
You can access all your personally identifiable information that we collect online and maintain by [description of the company access procedure]. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
 

I have a question not answered by the FAQ! What do I do?

If your question is not answered here and pertains to billing or to Full-Edition.info, please contact HelpMeDownload.com by clicking here.

If you have a technical question, please try our "Technical Inquiry" page. We have tried to compile the most common and useful answers to your technical questions in an intuitive easy to use interface for your convenience. You will need to provide proof of membership before having access to this "members only" feature, so please be prepared with your email address, order number or the last 4 digits of the credit card used to purchase your subscription. Then access the technical inquiry area by clicking here

 

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