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Billing Inquiries

 
Why does this purchase appear as "HelpMeDownload.com" on my credit card statement?
Most purchases made from merchants and/or websites using our services will reflect a charge by "HelpMeDownload.com" in order to offer their customers a one-stop shop for any billing questions.
 
I forgot the URL (web address) of the site I purchased. Where can I get this?
Use our Billing inquiry page to retrieve information regarding your purchase or call us toll free.
 
I don't remember my password, how can I retrieve it?
If you require a password to access a website for which you have purchased a membership, you may use our Billing inquiry page to retrieve it. Your password was also emailed to you when the purchase was made. If you have located it and it still does not work, please contact us by clicking here.
 
My card number has changed. How do I continue my membership?
You may change the card number being used to bill your membership fee by contacting us with the old number being billed, and the new number you would like to replace it with. You may do this by phone.
 
How does the billing work?
One time purchases are billed immediately to your account and will show on your billing statement as HelpMeDownload.com (in most cases). Most purchases are a one-time fee for the length of your membership and will never be re-billed to your account. If you have purchased a subscription to a website, dues are billed each month on a 30 day billing cycle to the account number you submitted upon purchase. Membership dues will continue to bill each month until your subscription or membership has been canceled.
 
How do I contact the website administrator for the site I've subscribed to?
HelpMeDownload.com does not handle any questions about site content or problems. If you have a question about the site you have joined, please contact the webmaster from the "Contact Us" link on their website.
 
How do I end my membership or cancel my subscription?
You may end or cancel any recurring billing from this website by contacting HelpMeDownload.com by phone or using our live webchat feature. Click here to view our contact information.
 


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